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No matter what refund policy you offer to customers, Crosspoint makes it easy to issue both full and partial refunds, so you can deliver the customer experience and refund policy you want.
Crosspoint can issue refunds on your behalfTo stop a chargeback or fraud, Crosspoint may refund an order on your behalf, which cancels any related subscription and revokes the customer’s benefits. This applies even if you have a “no refunds” policy: keeping chargebacks low protects your account. See Account reviews.

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What’s refundable

The maximum refundable amount on an order is the net amount (excluding tax) minus anything that’s already been refunded, with any customer balance applied to the order taken into account. The corresponding tax is refunded automatically alongside it — fully on a full refund, prorated on a partial one.
Payment fees are not refundedCredit card networks and payment processors charge us for the underlying transaction regardless of whether it’s later refunded (industry standard). We therefore can’t return our fees, since the cost remains.Example: when your store pays the fee, a $30 order costs $2.30 in fees (6% + $0.50). You can still refund the customer $30, but the $2.30 fee stays deducted from your balance. See Fees.

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Issuing a refund

  1. Go to the order details page for the specific order you want to refund.
  2. Scroll down to the “Refunds” section.
  3. Click “Refund order”.

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Amount

Specify the net amount to refund — i.e. the amount excluding tax. It defaults to the maximum refundable amount, but you can lower it to issue a partial refund. Crosspoint automatically calculates the corresponding tax to refund based on the order’s tax rate. For partial refunds, tax is prorated against the refunded portion; for a full refund, the entire remaining tax is returned.

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Reason

Select the reason for the refund — helpful for future reference.

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Revoking benefits

One-time purchases. You can revoke the customer’s access to product benefits — e.g. file downloads, license keys, or Discord/GitHub invites. This is selected by default, since we default to a full refund, but it can be disabled. Subscriptions. You can’t revoke access by refunding an order tied to a subscription — refunding the order returns the money but does not end the relationship. To end access, cancel the subscription instead. Crosspoint revokes the associated benefits automatically once the subscription itself is revoked.